I had an appointment (which I would recommend doing), and they were ready for me when I got there. The employee who greeted me (I believe his name was Brandon) was very polite and helpful and asked me detailed questions about what I needed for my oil change. If you have an appointment for an oil change, you're guaranteed to be done in an hour, but it only took about 30 minutes when I was there. What I liked most about H1 was that I didn't feel like I was being taken advantage of because I'm a woman. I always feel like the men who work in the car repair/maintenance industry see a woman and assume she knows nothing about cars and that they can upsell her. I did not in any way get that feeling from the gentlemen here. I would recommend them to anyone who's looking for a reputable place to get an oil change!