Up front, they were friendly and efficient. I had an appointment so was out the door quickly. It was an alignment so I can't speak to the quality quite yet. The issue I have is with pricing. I had a coupon from Discount Tire (who referred me). It was for $69. When I booked the appointment, I told them and they said no problem. When they checked me out, it was for $80 ( a couple bucks for tax of course, but the base rate was not $69). I hate to argue over $5-$7 but money is money. He told me they couldn't honor the coupon because it said "limited time only", there was no actual expiration date. I literally used the coupon the day after I received it. I own a small business so I understand that frontline decisions may not always be made correctly. However, it gave me kind of a bad first impression of this company. Especially since their name is Honest. Just my two bits...